Help & contact
Talk to support
Use this page when you need a person: we list direct channels first, then a form so your message lands in one place with context. If you are logged in and already use in-app tickets, keep using that for ongoing threads—this form is for everyone else and for first contact.
Phone+1 (555) 010-0199Best for urgent or nuanced issues.Emailsupport@otig.appWe reply from this channel; keep the thread.
When this is the right place
- Billing or access after you already have an account
- Something broke in the product and you need a human
- Security concerns tied to your tenant or configuration
- Enterprise paperwork, DPA, or custom terms (we will route you)
Do not use the form for
- Password resets or MFA — use the sign-in and “Forgot password” flows instead
- General “how does Otig work?” — read Documentation and Explain first
- Sales-only questions with no intent to use the product — use Buy or email sales
- Threats, spam, unrelated marketing, or attachments we did not ask for
- Real-time emergencies — call the phone line; email and forms are not monitored 24/7
Sending the wrong type of request slows everyone down. If you are not sure, skim Documentation and Explain first—then email, call, or use the form.
Support form
One ticket per issue. Include steps to reproduce, what you expected, and any error text (no secrets).